Audio Drivers Fail to Install
When installing Sigmatel* or Realtek* audio drivers (either from the Express Installer CD or using the latest driver download available from the web), the installation may fail with either of the following error messages:
* Device Object not present, restart the system and run setup again.
* The system does not support the driver you are attempting to install.
The Universal Audio Architecture (UAA) High Definition Audio class driver for Windows* may be corrupted or causing problems with the audio driver installation.
Try this first:
1. Click Start > Control Panel > Add/Remove Programs.
2. Look for the following two items: Realtek* High Definition Audio Driver and High Definition Audio driver Package - KB888111.
3. If these items are listed in Add/Remove programs, remove them.
4. Restart Windows.
5. Download the latest audio driver for your desktop board from Download Center.
6. Double-click the filename to extract the files.
7. Go to the folder where the files have been extracted and browse to the \HDAQFE\xpsp2\us\ folder or the \MSHDQFE\Win2K_XP\us\ folder. (The name of this folder depends on your desktop board model.)
8. Double-click the file kb888111xpsp2.exe to install the High Definition Audio Driver Package.
9. Restart Windows.
10. Install the audio driver.
If the above steps do not resolve the problem, try reinstalling Windows as follows:
1. Disable audio in BIOS before the installing Windows:
* During boot, enter the BIOS setup by pressing F2.
* Disable audio on the Advanced > Peripheral Configuration menu.
* Press F10 to Save and Exit.
2. Install Windows.
3. Install the latest Service Pack for your version of Windows.
4. Install the Intel® Chipset Software Installation Utility (INF Utility).
5. Install all of rest of the latest drivers for your board, EXCEPT the audio driver.
6. Re-enable audio in BIOS:
* During boot, enter the BIOS setup by pressing F2.
* Enable audio on the Advanced > Peripheral Configuration menu.
* Press F10 to Save and Exit.
7. Restart the system and cancel any “new hardware found” messages.
8. Install the latest audio driver.
9. Restart the system.
